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Vulnerable Customers Monitoring Made Easy

Identify vulnerable customers and protect them from any harm by monitoring a customer journey tailored to their needs

Our Solution

Our solution analyses individuals and transactions data to meet the needs of vulnerable customers as defined by the FCA, other regulators and advisory groups:

  1. Understand the needs of vulnerable customers needs

  2. Skills and capability of staff

  3. Take practical action

  4. Monitor and evaluate the treatment of vulnerable customers


Find below which of the solutions fits better to solve your most urgent challenges.

Our solution


Putting the 'quality' into one client's
Quality Assurance program.

Learn how ARM proved to be the right partner for one high growth company by automating their QA  program, achieving a 50% savings on time spent on issue identification, and reducing the customers' response time from 2 weeks to 48 hours.

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