Goal

Improve existing services and design better products by understanding the scale and nature of vulnerabilities in your customer base and target market.

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Features

• Overview of vulnerability characteristics and scale of vulnerable customers.

• Detailed reports to the customer level to measure risk.

• Policies and procedures impact-report based on portfolio profile and nature of vulnerabilities.

​Goal

Prevent any harm to your customers, find new opportunities and provide better service by identifying customers with special needs early on.

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Features

• Overview of scale and nature of customers displaying signs of vulnerability.

• Periodic reports with the detail of customers displaying signs of vulnerabilities.

• Vulnerable customers profile scorecard with details about their situation to provide the best service.

​Goal

Prevent any harm to your customers and allocate resources effectively by monitoring a tailored journey for each customer based on their specific needs and risk.

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Features

• Overview of the status of your operations: areas of success and areas of risk.

• Detailed reports identifying customers at risk at every key step and proposed action plan.

• Customers scorecard with details about steps at risk and information to assess customer service quality.