Vulnerable Customers Monitoring Made Easy
Identify vulnerable customers and protect them from any harm by monitoring a customer journey tailored to their needs
Why We Exist
More than 50% of the adult population display at least one characteristic of vulnerability.
Firms that know exactly which of their customers are vulnerable and the nature of that vulnerability at all times can easily establish if they are providing the right service and support.
At ARM we help firms identify customers displaying early signs of vulnerability AND monitoring every key step of their customer journey to prevent any harm to the final consumer.
Who Can Benefit
We work with firms operating across financial and essential services industries:
Utilities & Telecoms
Firms using our solution enjoy several benefits, find below some of the reasons why they choose us...
Improve Customer Service
Ensure you deliver good services to customers with special needs.
We help firms with a seamless and intuitive solution to monitor a tailored customer journey based on each customer characteristics.
Therefore, firms can identify customers at risk and the appropriate action plan to ensure they experience positive outcomes.
Minimize Regulatory and Reputational Risk
Our solution has been designed following dozens of regulations and guidelines in addition to the FCA vulnerability guidelines.
Each of our algorithms monitors continuously a key step in the customer journey for every customer to give you the peace of mind that you have compliance under control.
Improve Efficiency and Grow Your Business
ARM helps you understand the scale and nature of vulnerabilities among your customers to bolster your current business and find new opportunities without fear of regulatory backlash.
With our customer profile reports, you will gain insights into your customers' situation, behaviour and needs to design services that fit their demands.
Implement Quickly With No Hidden Costs
Unlike traditional service engagements that can take months to implement, ARM purpose-built solution can be up and running from Day 1.